Job Description
Are you ready to launch your career in technology? Columbus Digital Systems is urgently seeking a motivated Entry Level IT Support Associate to join our dynamic team in Columbus, Ohio. If you have a passion for problem-solving and a curiosity about how technology works, this is your chance to grow with us. We offer comprehensive training and a clear path for professional advancement.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Manage and prioritize incoming service tickets using our ITSM platform.
- Assist in the setup, configuration, and maintenance of office workstations and peripherals.
- Support the deployment of new applications and updates across the organization.
- Monitor network performance and assist in maintaining a secure IT environment.
- Collaborate with senior IT staff to resolve complex technical challenges.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science or related field is a plus.
- No prior professional experience required; we value attitude and aptitude over tenure.
- Basic understanding of operating systems (Windows/macOS) and internet protocols.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent communication skills and a customer-service oriented mindset.