Job Description
Are you looking to kickstart your career in the fast-paced world of Information Technology? Apex Digital Solutions is hiring an enthusiastic IT Support Associate to join our growing team in Columbus, OH.
We are a forward-thinking technology firm dedicated to providing top-tier digital solutions. We value innovation, mentorship, and professional growth. This is an excellent opportunity for recent graduates or career changers to gain hands-on experience in a dynamic environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship from senior engineers.
- Hybrid work model allowing for flexibility.
- Career advancement opportunities within the IT sector.
Responsibilities
- Provide technical support to employees via phone, email, and in-person for hardware and software issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Manage and maintain the company's local area network (LAN) and wireless network.
- Assist in the deployment of new hardware and software updates.
- Document technical issues and resolutions in the help desk ticketing system.
- Monitor system performance and ensure data security compliance.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Basic knowledge of Windows operating systems and Microsoft Office Suite.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a collaborative team.
- Current valid driver's license (optional, depending on travel requirements).