Job Description
Are you eager to launch your career in the dynamic technology sector? Boston Tech Solutions is looking for a motivated IT Support Associate to join our growing team in Boston, MA. We prioritize potential, attitude, and a passion for technology over previous experience.
We offer a comprehensive training program and a collaborative environment designed to help you thrive. If you have a strong desire to learn and solve problems, this is the perfect opportunity to start your journey.
Why Join Us?
- No Experience Required: We train the right candidates from the ground up.
- Competitive Pay: $55k - $65k base salary + performance bonuses.
- Growth Opportunities: Clear career path into System Administration or Network Engineering.
- Modern Work Environment: Located in the heart of Boston's Innovation District.
Ready to take the first step? Apply today!
Responsibilities
- Provide first-level technical support to employees via phone and email, resolving hardware and software issues.
- Assist in the setup, configuration, and maintenance of workstations, printers, and peripherals.
- Monitor and respond to help desk tickets in a timely and professional manner.
- Perform routine system updates and patch management under supervision.
- Collaborate with senior IT staff to document technical issues and solutions.
- Conduct basic training sessions for new hires on office technology usage.
Qualifications
- High school diploma or equivalent required (Associate’s degree in IT or related field is a plus).
- Basic computer literacy (Windows and Mac operating systems).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- A willingness to learn new technologies and adapt to changing environments.
- Ability to work well in a team-oriented, fast-paced environment.