Job Description
Are you passionate about technology and looking for your first step into the IT industry? Apex Digital Systems is currently seeking a motivated IT Support Associate to join our dynamic team in Atlanta, GA. We offer a competitive salary, comprehensive benefits, and an unparalleled opportunity for career growth in a fast-paced environment.
As an Entry Level IT professional at Apex Digital Systems, you will be the first point of contact for our employees, ensuring they have the technical support needed to succeed. We are looking for candidates with a strong desire to learn, excellent problem-solving skills, and a 'can-do' attitude. If you are ready to launch your career in IT, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of end-user devices, including laptops, printers, and mobile devices.
- Troubleshoot and resolve basic connectivity and system access problems efficiently.
- Document all support requests, solutions, and incidents in the ticketing system (e.g., ServiceNow).
- Collaborate with senior IT staff to identify trends and improve overall system stability.
- Participate in regular training sessions to stay updated on the latest technology trends and company policies.
Qualifications
- Currently pursuing or holding a Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Basic understanding of computer hardware, operating systems (Windows 10/11), and network concepts.
- Strong customer service orientation with excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users in a clear, concise manner.
- High school diploma or GED required; some IT certifications (CompTIA A+) are a plus but not mandatory.
- Reliable transportation and availability for occasional on-site troubleshooting.