Job Description
Are you ready to launch a lucrative career in Information Technology? Digital Horizon Services is seeking a detail-oriented IT Support Associate to join our growing team in Fort Worth, TX. We are a leading technology solutions provider committed to excellence and innovation.
In this role, you will be the face of our technical support, helping employees navigate software challenges and hardware issues. We offer immediate hiring and a comprehensive training program designed to fast-track your professional growth. If you are eager to learn and passionate about technology, we want to hear from you.
Why Join Us?
- Immediate Start: No waiting period—join our team today.
- Career Growth: Clear pathways to Senior IT roles and specialized certifications.
- Modern Environment: Work with cutting-edge tools in a collaborative setting.
Responsibilities
- Provide tier-one technical support and troubleshooting for hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Manage and respond to help desk tickets efficiently using our ticketing system.
- Conduct regular system updates and security patching to ensure data integrity.
- Collaborate with the IT team to improve service delivery and user satisfaction.
- Document technical procedures and support resolutions for future reference.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field a plus.
- Basic understanding of computer hardware components (CPU, RAM, Storage) and operating systems (Windows, macOS).
- Familiarity with networking concepts (Wi-Fi, LAN, IP addresses) is highly desirable.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent communication skills and a customer-service oriented mindset.
- Willingness to obtain industry-recognized certifications (paid for by company).