Job Description
Launch Your Career in Technology with Nexus Digital Solutions
We are seeking a motivated IT Support Associate to join our dynamic team in Dallas. If you are a recent graduate or a career changer passionate about technology and problem-solving, this is your opportunity to join a forward-thinking organization that invests in its people. You will be at the forefront of our digital transformation, supporting a diverse range of clients and internal departments.
Why Join Us?
- Comprehensive training program for aspiring IT professionals.
- Clear pathway to senior IT roles and specialized certifications.
- Competitive salary and benefits package.
- Collaborative and innovative work environment.
Don't let this chance to start your IT career pass you by. Apply today!
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person, ensuring high customer satisfaction.
- Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
- Perform routine maintenance, including patching operating systems and managing antivirus software.
- Assist in the deployment and configuration of new workstations, laptops, and mobile devices.
- Maintain accurate and up-to-date records of IT incidents, tickets, and asset inventory.
- Collaborate with the senior IT team to implement new IT policies and security protocols.
Qualifications
- High School Diploma or GED required; Associate degree in Information Technology, Computer Science, or a related field is preferred.
- Basic understanding of computer hardware components, operating systems (Windows/macOS), and peripheral devices.
- Strong analytical thinking and ability to troubleshoot technical problems step-by-step.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a significant plus but not mandatory.