Job Description
Are you ready to launch your career in Information Technology?
Apex Innovations is currently seeking a motivated and detail-oriented IT Support Associate to join our growing team in Arlington, Texas. We pride ourselves on a collaborative culture that invests in our employees' professional development. As an entry-level position, this role offers a fantastic opportunity to gain hands-on experience in a dynamic corporate environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to earn industry certifications (e.g., CompTIA A+).
- Supportive mentorship from senior IT staff.
- Modern office environment in the heart of Arlington.
Apply today and take the first step towards a stable and rewarding IT career!
Responsibilities
- Tier 1 Helpdesk Support: Serve as the primary point of contact for employees, resolving technical issues via phone, email, and ticketing systems.
- Hardware & Software Troubleshooting: Diagnose and resolve problems related to desktops, laptops, printers, and standard office applications.
- Asset Management: Assist in the tracking, inventory, and deployment of new hardware and software licenses.
- Network & Connectivity: Troubleshoot basic network connectivity issues and VPN access for remote workers.
- Documentation: Maintain accurate records of incidents, resolutions, and user interactions within the IT management system.
- User Training: Conduct basic training sessions for staff on new software tools and security protocols.
- Collaboration: Work closely with the Senior Systems Administrator to improve IT service delivery and efficiency.
Qualifications
- Education: High School Diploma or GED required; Associate degree in Computer Information Systems or related field is a plus.
- Technical Knowledge: Basic understanding of Windows operating systems (10/11), Microsoft Office Suite, and general computer architecture.
- Communication: Excellent verbal and written communication skills with a customer-service oriented attitude.
- Problem Solving: Strong analytical skills with the ability to troubleshoot technical problems logically.
- Availability: Must be available to work full-time, Monday through Friday.
- Certification: Candidates pursuing or holding CompTIA A+ certification are highly preferred.