Job Description
Are you ready to kickstart your career in the fast-paced world of Information Technology? Apex Systems is looking for a motivated Entry Level IT Support Associate to join our growing team in Dallas, Texas. We value curiosity, resilience, and a desire to learn. If you are eager to turn your technical interests into a professional career, we want to meet you.
As an IT Support Associate, you will be the first point of contact for our internal employees, resolving technical issues and ensuring our business operations run smoothly. We offer comprehensive training programs to help you grow from a novice into a skilled IT professional.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Assist in the setup, configuration, and deployment of workstations, laptops, and mobile devices.
- Manage and maintain a current inventory of IT assets and equipment.
- Diagnose and resolve common network connectivity and printer issues.
- Document all support tickets and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to implement system updates and security patches.
- Conduct training sessions for new employees on company hardware and software usage.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Basic understanding of Windows operating systems and Microsoft Office Suite.
- Familiarity with networking concepts such as TCP/IP, DNS, and DHCP.
- Strong problem-solving skills and the ability to troubleshoot technical problems efficiently.
- Excellent verbal and written communication skills with a customer-service focus.
- Ability to work flexible hours and handle multiple tasks in a fast-paced environment.