Job Description
Launch Your IT Career in the Heart of Minneapolis
Are you eager to break into the tech industry? Metro Data Systems is looking for a motivated IT Support Associate to join our dynamic team. We provide comprehensive training for candidates with little to no experience, offering you the perfect launchpad for a long-term career in information technology.
As a key member of our support team, you will be the first point of contact for our internal employees, helping them navigate technology solutions efficiently. We pride ourselves on a collaborative culture where learning is continuous and growth is encouraged.
Responsibilities
- Provide Tier 1 technical support for hardware and software issues via phone, email, and in-person.
- Diagnose and resolve common network connectivity problems, printer malfunctions, and peripheral issues.
- Assist in the installation, configuration, and maintenance of end-user devices (laptops, desktops, mobiles).
- Log and track all help desk tickets in our ticketing system to ensure timely resolution and accurate reporting.
- Collaborate with senior IT staff to implement new software updates, security patches, and system upgrades.
- Participate in on-call rotation for critical system support during business hours.
Qualifications
- High school diploma or equivalent (Associate degree in IT/CIS preferred).
- Basic understanding of operating systems (Windows and macOS) and office productivity software.
- Strong problem-solving skills and a logical approach to troubleshooting technical issues.
- Excellent written and verbal communication skills to interact with diverse internal users.
- Ability to work independently as well as part of a collaborative team environment.
- Relevant IT certifications (CompTIA A+, Network+) are a plus but not required.