Job Description
Are you looking to launch a career in Information Technology? CloudNine Technologies is seeking a Junior IT Support Associate to join our growing team in Louisville, KY. We offer a dynamic environment where you can learn from industry experts and grow your technical skills. If you are a fast learner with a passion for problem-solving, this is the perfect opportunity for you.
We are looking for someone who thrives in a collaborative setting and is eager to tackle new challenges in a fast-paced corporate environment. As part of our team, you will gain hands-on experience with cutting-edge technology while providing essential support to our employees.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems to internal employees.
- Diagnose and troubleshoot hardware and software issues, including printers, laptops, and network connectivity.
- Assist in the deployment, configuration, and maintenance of desktop computers and mobile devices.
- Monitor system performance and respond to alerts to ensure maximum uptime for the organization.
- Maintain accurate records of incidents, requests, and resolutions in the Service Desk management system.
- Collaborate with senior IT staff to implement new software patches and security updates.
Qualifications
- High school diploma or GED required; Bachelor's degree in Computer Science, Information Technology, or related field is a plus.
- Basic understanding of computer hardware components (CPU, RAM, storage) and peripherals.
- Familiarity with Microsoft Windows and Office 365 is highly preferred.
- Strong customer service skills with the ability to communicate technical concepts to non-technical users.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+) within 12 months of hire.
- Ability to work flexible hours, including occasional evenings or weekends if needed.