Job Description
Join Our Growing IT Team in Charlotte
We are seeking a motivated and detail-oriented IT Support Associate to join Nexus Innovations. As a rapidly expanding tech firm in the heart of the Queen City, we are looking for entry-level talent ready to launch a career in Information Technology. You will be the first point of contact for our employees, providing top-tier technical support and ensuring our systems run smoothly.
Why Join Us?
- Modern, hybrid work environment in Uptown Charlotte.
- Comprehensive training program for career growth.
- Competitive benefits package including health, dental, and 401(k).
If you have a passion for technology and a desire to learn, we want to hear from you.
Responsibilities
- Provide tier-1 technical support for hardware and software issues via phone, email, and in-person.
- Assist with the onboarding process for new employees, including setting up workstations and accounts.
- Manage and maintain computer inventory and IT asset tracking.
- Monitor system performance and troubleshoot network connectivity issues.
- Document technical issues and resolutions in our helpdesk ticketing system.
- Collaborate with senior IT staff to implement new software updates and security patches.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- Basic knowledge of Microsoft Windows, macOS, and office productivity software.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Eagerness to obtain industry certifications (e.g., CompTIA A+, Network+).
- Reliable transportation to the Uptown Charlotte office.