Job Description
Are you ready to launch your career in the fast-paced world of technology? Innovatech Systems is urgently hiring an Entry Level IT Support Analyst to join our growing team in the heart of Boston, Massachusetts. We are looking for passionate individuals who are eager to learn, solve complex problems, and drive digital innovation.
As a vital member of our IT department, you will provide exceptional technical support to our employees, ensuring our infrastructure runs seamlessly. We offer a competitive salary, comprehensive benefits, and a clear roadmap for professional growth in a modern, collaborative environment.
Responsibilities
- Provide tier-one technical support for hardware, software, and network issues via phone, email, and in-person.
- Assist in the deployment and configuration of new workstations, laptops, and peripherals.
- Monitor system performance and perform basic troubleshooting on servers and workstations.
- Document all technical incidents and resolutions accurately in the help desk ticketing system.
- Collaborate with senior engineers to implement security protocols and ensure data protection.
- Maintain accurate inventory records for all IT assets and hardware.
- Participate in training sessions to stay current with emerging technologies.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Basic understanding of Windows 10/11 and Linux operating systems.
- Familiarity with networking concepts such as DNS, DHCP, and IP addressing.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent verbal and written communication skills.
- CompTIA A+ certification is a plus but not required for this entry-level role.