Job Description
Launch your IT career with NexusTech Solutions! We're seeking motivated individuals for our fully paid training program leading to immediate full-time roles as Tech Support Specialists. No experience required – we provide everything you need to succeed.
Join our dynamic Jacksonville team and gain hands-on experience in network troubleshooting, hardware diagnostics, and customer service excellence. Our intensive 4-week training covers industry-standard tools and best practices, followed by direct placement in a permanent position with competitive benefits.
This is your chance to enter the high-demand tech field with zero upfront costs. We invest in our people because we believe in building tomorrow's IT leaders.
Responsibilities
- Provide tier-1 technical support via phone, email, and remote assistance
- Troubleshoot hardware/software issues for enterprise clients
- Document cases in ticketing systems with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Conduct system diagnostics and preventative maintenance
- Deliver exceptional customer service with SLA adherence
- Complete ongoing certification training as required
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows OS, internet navigation)
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- Pass background check and drug screening