Job Description
Join EliteTech Solutions' award-winning support team and launch your career in customer excellence! As a Customer Support Trainee, you'll receive industry-leading training and mentorship while serving enterprise clients with cutting-edge technology solutions. This high-paying trainee program combines competitive compensation with rapid growth opportunities, including performance-based bonuses and career advancement paths to specialist/lead roles.
Our Tucson hub offers a modern, collaborative environment with comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. Perfect for tech-savvy individuals passionate about problem-solving and client relationships.
Responsibilities
- Master company products/services through intensive training program
- Resolve Tier 1 customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document support cases in CRM system with precision and detail
- Collaborate with senior agents to resolve complex technical issues
- Identify process improvement opportunities and contribute to knowledge base
- Meet/exceed key performance metrics (response time, resolution rate)
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or tech internship
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written/verbal communication skills
- Basic troubleshooting abilities for hardware/software issues
- Ability to work flexible hours including weekends
- Valid driver's license for occasional client site visits
- Pass background check and drug screening