Job Description
Are you looking for a stable career in Detroit with growth potential? Metro Detroit Tech Solutions is hiring Night Shift Technical Support Specialists who are ready to start a new journey. We provide comprehensive training for all successful candidates, meaning no prior technical experience is required—just a willingness to learn.
Join our elite support team and help businesses across the nation resolve complex technical issues during our peak evening hours. You will be the bridge between our clients and our technical solutions, ensuring smooth operations and high customer satisfaction.
Responsibilities
- Handle incoming inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Utilize our internal CRM and knowledge base to troubleshoot hardware and software issues for clients.
- Document all customer interactions and resolutions accurately in the system.
- Collaborate with senior technicians and day-shift teams to ensure seamless service continuity.
- Participate in daily training modules to master new products and service protocols.
- Maintain a professional, empathetic, and calm demeanor during high-volume peak times.
- Identify opportunities to upsell or cross-sell relevant software solutions to existing clients.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and familiarity with web browsers and operating systems.
- Strong problem-solving skills and the ability to think logically under pressure.
- Excellent verbal communication skills with a clear and professional phone voice.
- Must be available to work a rotating night shift schedule (e.g., 5:00 PM to 2:00 AM).
- Reliable transportation to our Woodward Avenue office.
- Self-motivated with a positive attitude and a desire to grow within the company.