Job Description
Are you looking for a stable career with growth potential? Boston TechConnect is currently seeking motivated individuals to join our Night Shift Technical Support team. We are a leading provider of tech solutions, and we pride ourselves on our culture of mentorship and development.
Why Join Us?
- Comprehensive Training Provided: No prior experience required. We provide extensive on-the-job training to get you certified.
- Generous Compensation: Competitive base salary with performance bonuses.
- Shift Benefits: Enjoy a quiet work environment and reduced commute during off-peak hours.
As part of our 3rd shift team, you will be the first line of defense for our clients, resolving complex technical issues and ensuring seamless operations during the night.
Responsibilities
- Respond to incoming customer inquiries via phone and email during the night shift.
- Diagnose and troubleshoot technical software and hardware issues with guidance.
- Document all customer interactions and solutions in the CRM system.
- Collaborate with Day Shift supervisors to escalate complex cases.
- Participate in daily training sessions to improve product knowledge and support skills.
- Maintain a high level of customer satisfaction (CSAT) scores.
Qualifications
- High school diploma or GED required.
- Must be willing to work Night Shifts (10:00 PM - 6:00 AM).
- Basic computer literacy and typing skills.
- Strong communication skills and a patient, empathetic demeanor.
- Reliable transportation is essential for the night schedule.
- Ability to pass a background check and drug screen.