Job Description
Are you looking to kickstart your career in a dynamic tech environment? Apex Tech Solutions is expanding our support team in Raleigh, NC, and we are looking for motivated Entry Level Weekend Support Specialists to join us. We offer comprehensive training, a competitive hourly rate, and a schedule that lets you enjoy your weekdays free.
As a Weekend Support Specialist, you will be the first point of contact for our valued clients, assisting with technical inquiries and resolving service issues. We value reliability, empathy, and a willingness to learn. If you are ready to start a stable career in customer service and IT support, we want to hear from you.
Why Join Apex Tech Solutions?
- No Experience Required: We provide full training on our products and support protocols.
- Great Pay: Earn between $15.00 and $18.00 per hour.
- Weekend Focus: Enjoy your Saturdays and Sundays off while building a career.
Don't miss this opportunity to grow professionally in the heart of North Carolina's Research Triangle.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during weekend shifts.
- Troubleshoot basic software and hardware issues for end-users.
- Document all customer interactions and resolutions in the CRM system accurately.
- Collaborate with the Monday-Friday team to ensure seamless service continuity.
- Maintain a high level of professionalism and customer satisfaction scores.
- Assist in the onboarding process for new client accounts.
Qualifications
- High school diploma or GED is required; Associate’s degree preferred.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong communication skills, both verbal and written.
- Ability to work independently and manage time effectively on a weekend schedule.
- Problem-solving mindset with a customer-first approach.
- Must be available to work weekends (Saturday and Sunday).