Job Description
Join our award-winning customer support team at Nexus Global Solutions and kickstart a high-impact career with industry-leading compensation and growth opportunities. We're seeking motivated individuals to become Customer Support Trainees in our Tulsa hub. This comprehensive 12-week program combines hands-on training, mentorship from industry veterans, and guaranteed advancement to senior roles upon successful completion. Enjoy competitive benefits including health insurance, 401(k) matching, and paid certifications. Our modern Tulsa office features collaborative workspaces, wellness programs, and flexible scheduling options. No prior experience required – we invest in raw talent and provide all necessary training.
Responsibilities
- Master company products/services through intensive training modules and shadowing sessions
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction targets
- Document cases accurately in CRM systems while maintaining data integrity standards
- Collaborate with cross-functional teams to escalate complex technical issues
- Participate in weekly skill-building workshops focusing on communication and problem-solving
- Contribute to process improvement initiatives during training phase
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills with empathy-driven approach
- Proficient in Microsoft Office and willingness to learn CRM platforms
- Ability to thrive in fast-paced environments with shifting priorities
- Strong problem-solving aptitude with attention to detail
- Reliable transportation to downtown Tulsa office
- Commitment to completing 12-week training program