Job Description
Join our award-winning customer support team in Sacramento! We're seeking passionate individuals with flexible availability to become our next Customer Support Trainees. No prior experience required – we provide comprehensive training to launch your career in tech support. Enjoy hybrid work options, competitive pay, and opportunities for advancement. Help us deliver exceptional service while gaining valuable skills in communication, problem-solving, and CRM systems.
Why Join Us?
- Flexible scheduling (day/evening/weekend options)
- Full paid training program
- Health benefits for part-time employees
- Clear career growth path
- Inclusive team culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with step-by-step guidance
- Document cases accurately in Salesforce CRM
- Collaborate with senior agents on complex tickets
- Meet quality and efficiency targets
- Participate in weekly training sessions
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Basic computer proficiency
- Comfortable learning new software
- Empathetic customer service mindset
- Flexible availability (20-30 hrs/week)
- Ability to work independently
- Passion for helping others