Job Description
Join our award-winning customer support team as a High-Paying Customer Support Trainee in Newark, NJ! We're seeking motivated individuals with exceptional communication skills to launch a lucrative career in tech support. Our comprehensive training program includes paid certification, mentorship from industry experts, and rapid advancement opportunities. Enjoy competitive benefits, flexible scheduling, and a dynamic work environment that values growth and innovation.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Master company products/services through intensive paid training modules
- Resolve technical issues and troubleshoot complex problems
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities for premium services
- Maintain 95% customer satisfaction score targets
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and multitasking abilities
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Valid US work authorization