Job Description
Are you seeking a rewarding weekend opportunity in the heart of New York City?
Skyline Support Solutions is looking for motivated, reliable individuals to join our growing team as Weekend Customer Service Associates. We pride ourselves on providing top-tier support to our clients, and we are currently looking for team members who are eager to learn and grow.
Whether you are a student, a career changer, or simply looking for flexible weekend hours, we offer a comprehensive training program and a supportive environment where your potential is unlimited. No prior experience is necessary—just bring your positive attitude and willingness to learn!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat during weekend shifts.
- Resolve customer issues and complaints efficiently while maintaining a professional and empathetic demeanor.
- Enter and update customer account information accurately into our CRM database.
- Assist customers with product inquiries, order tracking, and billing questions.
- Collaborate with the support team to troubleshoot complex issues and improve service standards.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Must be available to work weekends (Saturday and Sunday).
- Ability to work in a fast-paced, high-volume environment.
- Must be a U.S. citizen or hold valid legal work authorization.