Job Description
Join our dynamic team in Washington DC as a Full-Time IT Support Specialist where comprehensive training is provided to accelerate your career growth. TechForward Solutions is committed to nurturing talent through our industry-leading onboarding program designed for both tech enthusiasts and career changers. Enjoy competitive benefits, a collaborative work environment, and opportunities for professional advancement in the heart of the nation's capital.
Responsibilities
- Provide technical support and troubleshooting for hardware/software systems
- Install, configure, and maintain network infrastructure
- Document IT processes and create user training materials
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement security protocols
- Deliver end-user training and technical guidance
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic knowledge of operating systems (Windows, macOS)
- Strong problem-solving and communication skills
- Willingness to participate in paid training program
- Ability to work in fast-paced environment
- Customer service experience beneficial
- Valid driver's license required for occasional site visits