Job Description
Welcome to Apex Digital Solutions, where we are redefining customer service through technology and empathy. We are currently seeking driven, enthusiastic individuals to join our team as Technical Support Associates. This is an entry-level position designed for those ready to build a career in IT and customer success.
The Best Part? We Provide the Training.
We do not require prior experience. We are looking for raw potential and a hunger to learn. Upon joining, you will undergo a structured, comprehensive training program that covers our software stack, troubleshooting protocols, and communication strategies. By the end of your training, you will be fully equipped to handle complex client issues and drive business growth.
Located in the heart of Fort Worth, our team enjoys a collaborative environment, competitive benefits, and a clear path for upward mobility.
Why Join Us?
- Comprehensive paid training program.
- Competitive starting salary with performance bonuses.
- Health, dental, and vision insurance.
- Career advancement opportunities.
Responsibilities
- Assist customers via phone, email, and live chat to resolve technical inquiries and account issues.
- Follow a structured troubleshooting guide to diagnose and resolve software and hardware issues.
- Document all customer interactions and resolutions in our CRM system accurately and efficiently.
- Collaborate with the senior technical team to learn best practices and improve service quality.
- Maintain a high level of professionalism and patience when dealing with high-volume customer requests.
- Participate actively in daily training sessions and role-playing exercises.
- Meet or exceed daily and weekly performance targets regarding call resolution and customer satisfaction scores.
Qualifications
- High school diploma or GED is required; Bachelor’s degree preferred but not mandatory.
- Strong written and verbal communication skills with a customer-centric attitude.
- Basic computer literacy and comfort with navigating web browsers and operating systems.
- A reliable computer and high-speed internet connection for remote training (if applicable) or ability to commute to the Fort Worth office.
- Willingness to learn new technologies and adapt to changing processes.
- Ability to work full-time hours (Monday through Friday).