Job Description
Welcome to Northwood Medical Center, a leader in healthcare excellence. We are currently seeking a highly motivated and professional Front Desk Receptionist to join our dynamic team in Buffalo, NY. In this pivotal role, you will serve as the face of our organization, ensuring a welcoming and efficient environment for patients and visitors alike.
We offer a competitive compensation package, comprehensive health benefits, and a supportive work culture that values your contributions. If you possess exceptional organizational skills and a passion for customer service, we want to hear from you.
Responsibilities
- Manage the front desk operations, ensuring a professional and welcoming atmosphere for all visitors and patients.
- Answer, screen, and route incoming calls with courtesy and efficiency; manage high call volumes.
- Schedule and confirm patient appointments using our Electronic Health Record (EHR) system.
- Process payments, verify insurance information, and handle confidential correspondence.
- Assist in maintaining the cleanliness and organization of the reception area and lobby.
- Coordinate with medical staff to ensure smooth workflow and patient flow.
- Handle incoming mail, faxes, and emails promptly.
Qualifications
- High school diploma or GED required; post-secondary education in healthcare administration is a plus.
- Previous experience as a receptionist or in a customer service role is highly preferred.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and EHR software.
- Excellent verbal and written communication skills with a professional demeanor.
- Strong organizational and multitasking abilities.
- Ability to work flexible hours, including some evenings or weekends if necessary.