Job Description
Join our dynamic healthcare team as a Front Desk Receptionist with flexible scheduling options! We're seeking a warm, professional individual to be the first point of contact for our valued patients at Glendale Wellness Center. This role offers daytime, evening, and weekend shifts to accommodate your lifestyle while delivering exceptional customer service in a modern, supportive environment.
As the face of our practice, you'll manage patient check-ins, handle appointment scheduling, and maintain accurate records—all while embodying our commitment to compassionate care. Our competitive compensation package includes paid training and opportunities for professional growth.
Responsibilities
- Manage patient check-in/check-out processes with efficiency and warmth
- Schedule appointments via our digital system while accommodating patient preferences
- Handle incoming calls and triage messages to appropriate departments
- Maintain accurate patient records and confidentiality (HIPAA compliance)
- Process payments and verify insurance information
- Prepare daily reports and manage office supplies inventory
- Coordinate with clinical teams for smooth patient flow
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with scheduling software (e.g., Zenefits, SimplePractice)
- Strong multitasking abilities in fast-paced environments
- Excellent communication skills and professional phone etiquette
- Basic knowledge of medical terminology preferred
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- High school diploma or equivalent required