Job Description
Join our award-winning medical team as the first point of contact for patients at our state-of-the-art facility in beautiful San Diego! We're seeking a polished Front Desk Receptionist to deliver exceptional patient experiences while managing daily administrative operations. This hybrid role combines in-person patient interactions with digital coordination in a fast-paced environment where your organizational skills directly impact patient satisfaction.
Our ideal candidate thrives in dynamic settings, possesses exceptional communication abilities, and takes pride in creating welcoming atmospheres. Enjoy competitive compensation, comprehensive benefits package, and opportunities for professional growth within our expanding healthcare network.
Responsibilities
- Manage patient check-in/check-out processes using EMR systems with 95% accuracy
- Coordinate multi-specialty appointment scheduling across 15+ providers
- Handle incoming communications via phone, email, and secure messaging platforms
- Process insurance verifications and collect co-payments efficiently
- Maintain organized patient records and confidential information systems
- Assist with administrative tasks including supply inventory and facility management
- Support patient flow optimization during peak hours
Qualifications
- Minimum 2 years medical reception or customer service experience
- Proficiency in EMR systems (Epic or Athena preferred)
- Exceptional written and verbal communication skills
- Strong multitasking abilities with attention to detail
- Basic medical terminology knowledge
- Professional demeanor with conflict resolution capabilities
- High school diploma or equivalent required
- Flexibility to work occasional weekends/holidays