Job Description
Join ConnectCare Solutions as a Call Center Agent in Tulsa and enjoy the freedom of flexible scheduling! We're seeking empathetic professionals to deliver exceptional customer experiences while accommodating your lifestyle needs. Our modern downtown facility offers collaborative workspaces, comprehensive training, and a supportive team environment. Perfect for students, parents, or anyone seeking work-life balance without compromising on career growth.
We provide competitive pay, performance incentives, advancement opportunities, and a benefits package including health insurance (for 30+ hours/week) and paid time off. Experience the Tulsa lifestyle while building a rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in customer databases
- Collaborate with team members to address complex issues
- Meet/exceed performance metrics (call quality, resolution time)
- Participate in ongoing training to enhance product knowledge
- Adapt to flexible scheduling including evenings/weekends
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficient with CRM software and Microsoft Office
- Ability to work independently in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Tulsa facility
- Flexibility to work varied shifts including weekends