Job Description
Join our award-winning customer service team in the heart of Chicago! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic downtown environment.
Why Choose Us?
- Industry-leading training program
- Health/dental/vision insurance
- Tuition reimbursement
- On-site fitness center
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams for complex escalations
- Participate in quality assurance reviews
Qualifications
- 1+ years customer service experience required
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to work flexible shifts (evenings/weekends)
- Type 40+ WPM with strong attention to detail
- High school diploma or equivalent (college preferred)
- Positive attitude and problem-solving mindset