Job Description
Join Atlanta's fastest-growing customer service team! We're seeking motivated Call Center Agents to start immediately in our downtown Atlanta hub. Enjoy competitive pay, comprehensive training, and a supportive environment where your voice matters. Perfect for those seeking flexible schedules and career growth opportunities in Georgia's thriving business district.
What We Offer:
- Immediate start date
- Weekly pay with direct deposit
- Free parking and MARTA reimbursement
- Health benefits after 60 days
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, service issues, and account modifications
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (handle time, quality scores)
- Collaborate with team leads to improve service processes
- Adhere to strict confidentiality and compliance standards
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience
- Strong communication and active listening skills
- Ability to type 40+ WPM with 98% accuracy
- Proficiency with Windows OS and basic software
- Flexible availability including weekends/evenings
- Positive attitude under pressure
- Clear criminal background check required