Job Description
Join our award-winning team at Customer Connect Solutions as a Call Center Agent in Lincoln, NE! We provide all necessary equipment including headsets, ergonomic chairs, and dual monitors to ensure your success. Our supportive culture offers paid training, career advancement opportunities, and comprehensive benefits. Help us deliver exceptional customer experiences while building a stable career in a modern, tech-enabled workspace.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM tools and knowledge base resources
- Document interactions accurately in our proprietary system
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with high accuracy
- Proficient with Windows OS and basic software
- Strong problem-solving and multitasking abilities
- Reliable transportation to our Lincoln facility