Job Description
Join our award-winning customer service team in Plano, TX! GlobalConnect Solutions is seeking passionate Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a modern work environment with flexible scheduling options. No prior call center experience required – we provide full paid training!
As a Call Center Agent, you'll be the voice of our brand, resolving inquiries across multiple channels while building lasting customer relationships. Our team culture emphasizes growth, recognition, and work-life balance. Apply today to start your career journey with a company that invests in its people!
Responsibilities
- Handle 50-80 daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across billing, technical support, and account management
- Utilize CRM systems to document interactions and maintain accurate records
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Collaborate with team leads to identify process improvement opportunities
- Participate in weekly training sessions to enhance product knowledge
- Uphold strict confidentiality and compliance standards for all customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Windows OS and basic software applications
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening