Job Description
Launch your career in customer service with our comprehensive training program! TechFlow Solutions Inc. is seeking enthusiastic Part-Time Customer Support Trainees to join our dynamic team in Charlotte, NC. No prior experience required – we provide all the training you need to succeed. Enjoy flexible scheduling, competitive pay, and opportunities for growth within our innovative tech company. Join us in delivering exceptional customer experiences while developing valuable skills in communication, problem-solving, and technical troubleshooting.
Responsibilities
- Complete comprehensive customer service training modules covering product knowledge and support protocols
- Assist customers via phone, email, and chat with inquiries, troubleshooting, and issue resolution
- Document all interactions accurately in our CRM system following established procedures
- Collaborate with senior team members to resolve complex customer escalations
- Contribute to continuous improvement by providing feedback on training materials and processes
- Maintain high customer satisfaction scores and response time metrics
- Participate in weekly team meetings to share insights and best practices
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Exceptional written and verbal communication skills in English
- Strong problem-solving abilities and customer-first mindset
- Basic computer proficiency with willingness to learn new software
- Ability to work independently in a fast-paced environment
- Availability to work 20-25 hours per week, including evenings/weekends
- Positive attitude and eagerness to learn in a training role
- Must pass background check and pre-employment assessment