Job Description
Join Kansas City's premier customer service team where we invest in your success! Equipment provided – including ergonomic headset, dual monitors, and noise-canceling headphones. Enjoy a modern workspace with complimentary snacks, flexible scheduling, and opportunities for career advancement.
We're seeking passionate individuals to represent Fortune 500 brands in our downtown KC hub. No experience? No problem! We provide comprehensive paid training and performance-based bonuses. Competitive benefits package includes health insurance, 401K matching, and monthly team outings.
Responsibilities
- Handle 80+ inbound/outbound calls daily with 95%+ quality score
- Resolve customer inquiries using Salesforce and Zendesk platforms
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in CRM system
- Participate in weekly coaching sessions and skill development
- Collaborate with team to improve customer experience
- Adhere to PCI compliance and data security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong typing skills (40+ WPM) and computer literacy
- Excellent verbal communication and active listening
- Ability to work flexible shifts (including weekends)
- Proficiency in multitasking and time management
- Positive attitude and problem-solving mindset
- Pass background check and drug screening