Job Description
Join our award-winning customer service team in Richmond, VA! We're seeking motivated Call Center Agents to start immediately. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide paid training. Apply today and begin your career in customer excellence!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve customer satisfaction
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work option
- Must pass background check and drug screening