Job Description
Join our award-winning customer service team in Jersey City and earn a $1,000 sign-on bonus! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a dynamic, growth-oriented environment. Enjoy comprehensive training, flexible scheduling options, and opportunities for advancement within our Fortune 500 partner network.
Why Choose Us?
- Competitive hourly pay + uncapped performance incentives
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement program
- Modern, state-of-the-art facility with free parking
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed monthly KPIs (First Call Resolution, CSAT, AHT)
- Collaborate with cross-functional teams for complex issue resolution
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities for premium service packages
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Exceptional verbal communication and active listening skills
- Proficiency in Windows OS and CRM software (Salesforce experience a plus)
- Ability to type 35+ WPM with 98% accuracy
- Flexible availability including evenings/weekends
- Bilingual (English/Spanish) candidates strongly encouraged
- Pass background check and drug screening