Job Description
Join Austin's premier customer experience team as a Call Center Agent! We're offering a $2,500 sign-on bonus for qualified candidates who start before December 31st. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown Austin workplace. No prior call center experience required – we provide paid training to launch your career in customer service excellence.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics for call volume and resolution time
- Document interactions accurately in customer relationship management software
- Collaborate with team leads to improve service quality and efficiency
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office and CRM platforms
- Ability to type 35+ WPM with high accuracy
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset