Job Description
Join our award-winning team in Plano as a Direct Hire Call Center Agent! We're seeking passionate professionals to deliver exceptional customer experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. Apply today and transform your customer service career!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR) while maintaining quality standards
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities and contribute to revenue goals
Qualifications
- Minimum 1 year call center or customer service experience
- Proficient in CRM software (Salesforce preferred) and MS Office
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Flexible availability including evenings/weekends