Job Description
Join our award-winning customer experience team at Columbus Connect Solutions! We're seeking passionate individuals to deliver exceptional service as Part-Time Call Center Agents. Enjoy flexible schedules, comprehensive training, and a supportive environment where your voice matters. This role is perfect for students, career-changers, or anyone seeking work-life balance. Grow your skills while making a real impact in our community.
What We Offer:
- Competitive hourly pay with performance bonuses
- Free parking and public transit reimbursement
- Health benefits for part-time employees (20+ hrs/week)
- Advancement opportunities to senior roles
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM software and knowledge bases
- Meet/exceed KPIs for call quality, resolution time, and CSAT
- Collaborate with team leads to improve service processes
- Document interactions accurately in Salesforce and Zendesk
- Participate in weekly coaching sessions for skill development
- Adhere to PCI compliance standards during payment processing
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal communication in English
- Flexibility to work evenings/weekends (including Sundays)
- Ability to navigate multiple systems simultaneously
- Positive attitude under pressure with conflict resolution skills