Job Description
Join our award-winning customer support team in the heart of Washington, DC! Capital Connect Solutions is seeking motivated individuals to launch their careers in customer service through our comprehensive training program. As a Customer Support Trainee, you'll gain hands-on experience with industry-leading tools while serving diverse clients across government, tech, and nonprofit sectors. Our 8-week paid training program includes personalized mentorship, performance incentives, and clear pathways to advancement. Enjoy competitive benefits, flexible scheduling, and a vibrant downtown workplace culture.
Responsibilities
- Master product knowledge and support protocols through structured training modules
- Resolve customer inquiries via phone, email, and chat with exceptional service standards
- Document interactions accurately in CRM systems and identify process improvement opportunities
- Collaborate with senior agents to troubleshoot complex technical and account-related issues
- Participate in weekly coaching sessions and skill development workshops
- Contribute to team performance metrics including CSAT and first-contact resolution rates
- Support special projects during peak demand periods and company initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or retail experience preferred
- Proficiency with Microsoft Office Suite and CRM software (training provided)
- Strong problem-solving abilities with attention to detail
- Excellent verbal/written communication skills in English
- Ability to work flexible hours including occasional weekends
- Valid work authorization in the United States
- Passion for helping others and eagerness to learn new technologies