Job Description
Join our award-winning customer experience team in the heart of San Francisco! GlobalConnect Solutions is seeking passionate individuals to deliver exceptional support to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a vibrant downtown workspace. We invest in your success with ongoing training and a supportive team environment.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in weekly coaching sessions and skill development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional communication and active listening skills
- Proficiency with CRM platforms (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Strong problem-solving abilities
- Availability to work flexible shifts including weekends
- Bilingual English/Spanish speakers highly valued