Job Description
Join our award-winning customer support team and launch your career with one of New Orleans' fastest-growing tech companies! We're seeking enthusiastic Customer Support Trainees to start immediately. No prior experience required – we provide comprehensive training to transform you into a customer service expert. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities in a dynamic, inclusive environment.
Why Join Us?
- Start your career TOMORROW with our accelerated onboarding
- Free professional development and certification programs
- Health benefits, 401K matching, and paid time off
- Collaborative culture with monthly team-building events
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions using our CRM system with precision
- Collaborate with technical teams to resolve complex issues
- Identify process improvement opportunities to enhance efficiency
- Maintain detailed knowledge of product offerings and services
- Support team during peak hours and weekend coverage rotations
- Participate in daily coaching sessions and performance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Ability to type 40+ WPM with high accuracy
- Proficiency in Microsoft Office and Google Workspace
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience a plus but not required
- Must be available for evening/weekend shifts as needed
- Valid Louisiana ID or driver's license