Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent at ConnectServe Solutions! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of San Jose. No experience necessary – we provide comprehensive training to set you up for success. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and problem-solving mindset
- Flexible availability (evenings/weekends required)
- Must pass background check/drug screening