Job Description
Join our award-winning support team in Buffalo and kickstart your career with a $5,000 sign-on bonus! Innovatech Solutions is seeking passionate individuals to become Customer Support Trainees in our dynamic downtown office. No experience necessary – we provide comprehensive training and growth opportunities into specialized roles. Enjoy competitive benefits, flexible scheduling, and a collaborative environment where your voice matters.
Responsibilities
- Master product knowledge through our immersive training program
- Resolve customer inquiries via phone, email, and chat
- Document cases accurately in CRM systems
- Collaborate with senior agents on complex escalations
- Identify process improvements to enhance customer experience
- Meet performance metrics for resolution time and satisfaction
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent required
- Exceptional communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced environments
- Basic computer proficiency with willingness to learn new tools
- Positive attitude and customer-first mindset
- Reliability and punctuality for hybrid schedule
- Valid work authorization for US employment