Job Description
Join Pittsburgh Connect Solutions as a Call Center Agent where we provide all necessary equipment! Enjoy a modern workspace with ergonomic workstations, noise-canceling headsets, and dual-monitor setups. We offer competitive pay, comprehensive health benefits, and career advancement opportunities. Our supportive team environment includes regular team-building events and performance-based bonuses. Apply today to start your rewarding career in customer service with Pittsburgh's leading contact center provider.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and provided tools
- Document interactions accurately in our customer database
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service efficiency
- Participate in ongoing training programs for product updates
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Excellent verbal communication and active listening skills
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving abilities and patience
- Reliable internet connection for remote work options
- Flexible availability including evenings/weekends