Job Description
Join Global Connect Solutions, Minneapolis' premier customer experience leader, and launch your career in a high-paying call center role! We're seeking exceptional individuals to represent Fortune 500 brands with professionalism and passion. Enjoy competitive hourly wages ($22-$28/hour), uncapped monthly commissions, comprehensive benefits, and a modern downtown workspace. Our agents earn $45,000-$58,240 annually with growth opportunities into team leadership and training positions.
What We Offer:
- Health/Dental/Vision insurance
- 401(k) with 6% match
- Paid time off + 12 holidays
- Tuition reimbursement program
- Free downtown parking
Responsibilities
- Handle 50-70 inbound/outbound calls daily for high-value clients
- Resolve customer inquiries with first-contact resolution excellence
- Meet/exceed monthly KPIs (CSAT, AHT, FCR)
- Document interactions in CRM systems with 99% accuracy
- Participate in weekly training sessions for product/process updates
- Collaborate with team leads to optimize call workflows
- Identify upsell opportunities for premium services
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to type 45+ WPM with 98% accuracy
- Flexible availability including evenings/weekends
- Associates degree or equivalent experience
- Professional phone demeanor with conflict resolution expertise