Job Description
Join ConnectCare Solutions as a Call Center Agent and enjoy the freedom of flexible scheduling! We're seeking motivated individuals to deliver exceptional customer service while accommodating your personal commitments. Our Milwaukee-based team thrives on innovation and work-life balance, offering competitive pay and comprehensive training. Whether you're a student, parent, or career changer, our adaptable hours (morning/afternoon/evening shifts) allow you to excel professionally without compromising your lifestyle. Benefit from a supportive environment, advancement opportunities, and the chance to make real impact in healthcare services.
Responsibilities
- Handle inbound/outbound customer inquiries regarding insurance claims and benefits
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Resolve issues using multi-channel support (phone, email, chat)
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Collaborate with specialized teams for complex case resolution
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center background ideal)
- Strong written/verbal communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to work independently in a fast-paced environment
- Flexibility to commit to 20-30 hours/week
- Healthcare industry knowledge (bonus)