Job Description
Join our award-winning customer service team in Milwaukee and unlock your potential with a $2,000 sign-on bonus! As a Call Center Agent at Apex Customer Solutions, you'll be the voice of our Fortune 500 clients, delivering exceptional experiences that drive loyalty and growth. We offer comprehensive training, career advancement opportunities, and a supportive culture that values your contributions.
Our state-of-the-art downtown Milwaukee facility features flexible scheduling, competitive benefits, and a dynamic team environment. Perfect for career changers or experienced professionals seeking stability and growth in a recession-proof industry.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, satisfaction)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Ability to type 30+ WPM
- Proficient with CRM software (Salesforce experience a plus)
- Flexible availability including evenings/weekends
- Valid US work authorization