Job Description
Join Pittsburgh Tech Solutions as a Customer Support Trainee and enjoy the stability of weekly pay while launching your career in tech support! We're seeking motivated individuals with excellent communication skills to join our dynamic team. No prior experience required – we provide comprehensive training to transform you into a customer service expert. Work in a collaborative environment with growth opportunities and competitive benefits. Apply today and start earning weekly while building your future!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Master our product knowledge and support systems through structured training
- Document customer interactions accurately in our CRM system
- Collaborate with senior support agents to resolve complex issues
- Meet weekly performance metrics for response time and customer satisfaction
- Identify and escalate product improvement opportunities to the product team
- Participate in ongoing training sessions to enhance technical skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to learn new technologies quickly
- Proficient in using basic computer software and applications
- Previous customer service experience is a plus but not required
- Must be available for flexible scheduling including weekends
- Positive attitude with a passion for helping others