Job Description
Join Nexus Communications' award-winning customer support team in the heart of San Francisco! We're seeking passionate individuals to deliver exceptional service while advancing their careers in a dynamic tech environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement in our modern downtown headquarters.
As a key member of our client success team, you'll leverage cutting-edge communication tools to resolve inquiries and build lasting relationships. Our culture values innovation, collaboration, and professional growth – making this ideal for motivated individuals ready to thrive in a fast-paced setting.
Responsibilities
- Handle 50-60 inbound/outbound calls daily with exceptional resolution rates
- Resolve complex customer inquiries across multiple product lines
- Document interactions accurately in CRM systems with 99.5% compliance
- Collaborate with technical teams to resolve escalated issues
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
- Maintain comprehensive product knowledge through ongoing training
Qualifications
- 2+ years call center or customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree preferred)
- Availability for flexible shifts including weekends
- Spanish fluency highly desirable