Job Description
Are you looking for a career that starts tomorrow? Apex Digital Solutions is seeking a motivated Entry Level Weekend Support Specialist to join our dynamic team in Kansas City, Missouri. We pride ourselves on providing top-tier technical assistance while offering a supportive environment for career growth.
In this role, you will be the face of our customer service team, helping clients navigate technical challenges and ensuring their satisfaction. We value potential over experience, meaning you can start fresh with us and build a lasting career.
Why Join Our Team?
- Immediate Start: Interviews are conducted daily. Get hired and begin your journey tomorrow.
- Weekend Flexibility: Enjoy your weekdays free while building a rewarding career on Saturdays and Sundays.
- Comprehensive Training: No prior technical experience required. We provide paid, structured training to set you up for success.
- Growth Opportunities: Clear pathways for advancement into senior support and management roles.
Responsibilities
- Provide exceptional technical support to customers via phone and email during weekend shifts.
- Diagnose and troubleshoot basic software and hardware issues for end-users.
- Document customer interactions, inquiries, and resolutions accurately in our CRM system.
- Collaborate with the wider support team to resolve complex issues and share knowledge.
- Maintain a professional, patient, and positive demeanor in all customer interactions.
- Assist in the onboarding process for new team members and training sessions.
Qualifications
- High school diploma or equivalent required; Bachelor's degree is a plus but not mandatory.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication skills and a customer-centric attitude.
- Basic computer literacy and typing proficiency (40+ WPM).
- Ability to work independently and manage time effectively in a remote or office setting.
- Willingness to undergo a background check and drug screening.